Shipping and returns – SJÖ SKIN

Shipping and returns

Why do we charge for shipping?

While we offer free shipping in the Nordics, we do charge a small flat fee of £4 to ship to the rest of the world. We know shipping is never fun to pay for but we hope you understand. In reality, it costs us £11 to ship outside of Sweden. 

This is because:

1) We are a small business and don't have the economies of scale to get preferential rates.

2) We are using double walled glass containers for our packaging. While glass is considerably heavier, we think it's a small price to pay for the health of our planet. 

Rather than marking up the price of our products to include free shipping, we charge a small fee to contribute towards the cost. In return, we're offering you high quality skincare, that is freshly made in small batches, with premium ingredients and sustainable packaging. We hope that's ok. 


However, if you still want free shipping we're happy to cover it if you spend a little bit extra (over $80 | £60 | €70 ). This means we can spread the cost of shipping across the entire order and make it worthwhile.  

 

Shipping rates and timelines

Sweden, Norway, Denmark, Finland, Iceland: Free (PostNord )
USA: £4 (UPS, Fedex, TNT, USPS depending on region)
UK: £4 (Royal Mail)
Rest of the world: £4 or free over $80 | £60 | €70 (PostNord)

All our masks are freshly handmade. Therefore, please allow an additional 1-2 days for us to process and blend your products. 

Once we've processed and blended your order, we'll get it ready for despatch. The delivery time below is estimated based on date from despatch. It should be used as guidelines only and does not include weekends and public holidays. During busy periods it may take a bit longer than usual.

Sweden: 1-3 working days

Nordics: 3-7 working days

USA: 3-7 working days 

UK: 3-7 working days

Rest of the world: 5-15 working days

Please bear in mind that while we offer shipping worldwide, there might be customs and duty fees applied for orders outside of the EU. This will be determined by the country you are in. We do not take responsibility for these additional fees.

 

Returns

Unfortunately, we do not offer returns due to hygienic reasons so we ask you to consider your purchase before buying our products to avoid wasteful consumption. We want you to love and cherish your new skincare!

 

 

Returns

Unfortunately, we do not offer returns due to hygienic reasons so we ask you to consider your purchase before buying our products to avoid wasteful consumption. We want you to love and cherish your new skincare!